- Do you operate 24 hours?
Yes, Airport Taxi Cab Services are open 24 hours, you can call for instant taxi service or make an appointment for future pick up. The phone lines are 24 hours, where as email reservations are available b/w 6 AM to 11 PM (PST)
- What are your rates?
Taxi meter rates are decided by the city we operate in. Its a misconception of the people that taxi rates are decided by taxi cab company. No, its not right. Most of the bay area cities have a meter rate of 3$ flag drop and 3$ a mile, it doesn't include your waiting and traffic delay charges that's 35$ an hour.
$3.00 Flag Drop (1st 1/10 of a mile)
$0.30 Each 1/10 of a mile thereafter
$35.00 per hour waiting and traffic delay time.
Please note we don't charge any extra amount or surcharge, if are coming from the airport. SFO SJC OAK airport taxicabs do charge extra amount and surcharge which most of the people don't even know.
- Do you accept credit cards?
Yes, We do. Our taxicab company accepts the following credit cards:
- (AMEX) American Express
- MasterCard
- Visa
- Discover
You can also use your traveler check or cash. No personal checks accepted. The passenger can pre-pay or use the credit card in the taxicab.
- Does your taxi cab company provides Baby Seats at airport like SFO SJC OAK?
Yes, Airport Taxi Cab Services provides you baby seats like infant seats, toddler seats at SFO San Francisco, SJC San Jose, OAK Oakland airports. When you make a reservation mention if you need a baby seat, write the age and weight of child. There is a 10$ extra charge for each baby seat requested. Please note if you land at SFO airport, the taxis do not carry baby seat, so you will require to reserve the taxi with a baby seat.
Pick up procedure is listed in next question.
- What if my flight is delayed or comes early?
When you make your reservation, we take your flight name and number. We always keep the track of the flight. You don't have to worry about if the flight is coming early or late. Make a reservation and just call us asap after you land.
- How does your taxi pick up the passenger at SFO San Francisco Airport, SJC Airport, OAK Airport?
You make your email, online reservation in advance, send us the following information:
- Name of the passenger
- Date and Flight number
- Which airport do you need a pick up at?
- Destination.
- Number of people and bags.
If you require a mini van or baby seats please mention that as well.
SFO SJC OAK airport taxicab pick up procedure:
When you passenger lands at the airport, have the passenger call us at 650-755-1234 or Toll Free: 1-877-866-1234 it confirms the passenger did not miss the flight.
After grabbing the luggage the passenger needs to call us again, At that time we will provide the scheduled taxi cab number to the passenger, and the passenger needs to go in front of the taxi cab line and wait the for the scheduled taxicab number. The general wait time after you call is 5-10 minutes.
- What is the best way to avoid a no show?
The best way to avoid a no show of a taxi is that you reconfirm your ride 20 minutes before you scheduled, that way we reconfirm your reservation details and dispatcher puts more attention on the call and keep an eye on the driver until he doesn't pick you. But its always your duty to call us if your cab is not there at the scheduled time because there are chances that we have a wrong phone number or the taxi may have hard time reaching your number.
Also its not possible for us to call each customer every time 30 minutes before and reconfirm, you can call us and that's no problem.
When you call and confirm, it gives you surety that your cab is coming, and it gives us surety that we have right information, its a WIN-WIN situation and you get the best customer service.
- I need to advice something about your website, how can i do it?
The admin for the website can be reached at info@airporttaxicabservices.com , you may advice anything you like or dislike about the website. If you have any advice, suggestions about the website, you are most welcome to do so.
- Do you offer student discounts or senior citizen discounts?
Doesn't matter to us if you are a student from Berkley University, De Anza, Foothill, San Jose State or Stanford at least, you are a student..we will give you student discount! You will get 15% discount every time you travel with us to and from the airport. Student Discounts are valid only on meter price, not on special discounted prices, or flat rates.
Discount Code Taxi for Students: ATCSFAQS15OFF
Its valid for ever.
Student discount are not offered to students residing in San Francisco to any airport, Oakland to OAK.
- What to do to get the confirmation email always in inbox?
We have some of our customers complaining that the confirmations are going in spam box, please add the following email addresses in your address book to get confirmation in your inbox.
Info@airporttaxicabservices.com
Orderyellowcab@yahoo.com
- What should i do if i don't get the email confirmation?
If you don't get the email confirmation, please make us a call at: 650-755-1234 after 30 minutes of your reservation. Please note we always always check our email. If you are booking your taxi online, you will surely get your taxi.
Instant Taxi Email Confirmations are available: 6AM to 12 AM,
Slow response Email Confirmations are available: 1201 AM to 559 AM
- How should i make a complaint or comment about a taxi driver?
Airport Taxi Cab Services is a taxi call center, who works with local independent self - employed taxi drivers. The taxi drivers are usually working for other taxi companies. If you have any complaints about any thing, please email us at: info@airporttaxicabservices.com or Fill out the following form.
We do take complaints and comments seriously. Please note down: Name of your taxi driver, Cab Number, Color and Name of the cab company.
- I was picked up at airport, i lost my luggage in the taxi?
Luggage lost, laptop lost, phone lost in taxis are generally hard to recover. Here is some information that can be helpful.
Stuff lost in the taxis from SFO to any city:
Call Lost and Found: 650-821-7014, Email: SFOLostandFound@flysfo.com
Stuff lost in the taxis from SJC to any city:
Lost and Found (Mon - Fri: 7am - 6pm, 2nd Floor above main lobby)
Contact the Lost and Found office at (408) 277-5419. For items lost during flight, contact the specific airline.
Stuff lost in one of our taxi companies' driver:
Email us at: Lostandfound@airporttaxicabservices.com, provide us your pick up date and time, taxi driver name, color of cab, cab number, if possible name of taxi company.
- If i am paying by cash, do i get receipt?
You pay cash, credit or by check. Airport Taxi Cab drivers always provide you the paper receipt. If somehow you forgot to get a receipt. Send us a email at: Info@airporttaxicabservices.com with your ride information. Someone will send you Ereceipt within 48 hours.
